Terms of Use

By using or accessing Crossborderedu.org you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this privacy policy. If you do not agree to all of the terms of this privacy policy, your sole and exclusive remedy is to discontinue use of the website.

TERMS OF USE

INTRODUCTION

The below terms of use, along with all other terms and legal notices located on https://www.upgradabroad.com (“Website”), govern your use of Website. The Website is owned and operated by upGrad (referred to as “we”, “us” or “Upgrad”).
This is a legal and binding agreement between you, the user (referred to as “user” or “you”) who visits the Website in connection with use of our services, or whose information Upgrad otherwise receives in connection with the services provided through its platform www.upgrad.com and Upgrad governing your access to the Website, including any subdomains thereof. Upgrad offers curated and specially designed online higher education and industry-relevant certification programs and career assistance services (“Programs”). The Website is made available for use to help users get details, discover and research on universities, Programs of their interest and for allied services related thereto. This Website does not take any applications for enrolment on behalf of Upgrad or any institution irrespective of whether they are partner universities or other listed universities. The Website, Platform, mobile Apps are collectively termed as “Platform”.
Please review our Terms of Use, Privacy Policy and other policies available on the Website (collectively referred to as the “Terms”) that govern the access of the Website, use of the Platform and Programs. By accepting these Terms in any manner or accessing the Website, you consent, agree and undertake to abide, be bound by and adhere to the Terms and if you do not agree to these Terms, you are not entitled to avail of/use the Programs and any use thereafter shall be unauthorised.
Each Program may have a separate set of terms dealing with refunds, deferrals, payments, etc. governing such Programs, and our corporate clients may have executed separate written agreements with us, which, in the event of a conflict, will supersede these Terms to the extent of the conflicting provisions.
These Terms shall apply to Upgrad hosted mobile apps, WhatsApp groups, Facebook groups, Instagram pages, Facebook pages, email/SMS/phone communications and other social media forums hosted by Upgrad, which shall be deemed to be part of the ‘Platform’ by reference. You acknowledge that certain parts of the Platform, as mentioned above, are provided by third-party service providers, and you agree to abide by their terms and conditions. Upgrad shall not be responsible for any disruption of services caused by such third-party service providers.
Although you may “bookmark” a particular portion of the Platform and thereby bypass these Terms, your use of the Platform still binds you to these Terms.
We may change these Terms from time to time without prior notice. You should review this page regularly. Your continued use of the Platform and Programs after changes have been made will be taken to indicate that you have read and accepted those changes. You should not use the Platform or Programs if you are not happy with any changes to these Terms.
Upgrad makes no representations that the Platform operates (or is legally permitted to operate) in all geographic areas, or that the Platform, or information, services or products offered through the Platform are appropriate or available for use in other locations. Accessing the Platform from territories where the Platform, or any content or functionality of the Platform or its portions thereof is illegal, is expressly prohibited. If you choose to access the Platform, you agree and acknowledge that you do so on your own initiative and at your own risk and that you are solely responsible for compliance with all applicable laws.

USER CONDUCT POLICY

Whether you have enrolled in a Program or are simply browsing the Platform, once you have accessed the Platform or Programs, you shall be considered a ‘user’ for the purpose of these Terms. You are responsible for all your activities in connection with the use of the Platform and Programs. You hereby agree to fully comply with all applicable local, provincial, state, national and foreign laws, treaties and regulations in connection with such use. You shall not resort to any unethical practices while using the Platform.
Without limitation, you will not post or transmit, or cause to be posted or transmitted, any communication or solicitation or other “phishing”, “pharming” or “whaling” message designed or intended to obtain password, account, personal information, confidential information or private information from any user of the Platform or any other third party whatsoever. However, if any such event does take place, Upgrad shall not be liable for any loss of data or if the user’s device, computer or any other property is compromised in any manner.
You acknowledge and agree that Upgrad has the right to report any and all suspicious or illegal activity to the appropriate legal or police authorities without notice to you.
During your use of the Platform and Programs, you will:
not harass other users, students, attendees, support agents or visitors;
not create an atmosphere of disharmony, hostility within student groups;
not cheat on any homework assignment or exams for the Program;
not post online any secured testing materials;
not share solutions to homework assignments or exams; and
notify the instructors immediately if you become aware of any other user cheating or breaching these Terms and comply with the requirements of the specific applicable code of conduct, if any, relating directly to a Program into which such user is enrolled.

USER ACCOUNTS, USER REGISTRATION AND DELIVERY OF SERVICES

In order to participate in most Platform activities and to apply for a Program, you will need to register for a personal account (“User Account”) by undergoing a two-step verification process to verify your login credentials such as your phone number, by way of a one-time password which will be sent to your phone number simultaneously and/or by providing an email address and a password that is unique.
Upon payment of the Program fees – in part or whole, depending on the Program – Upgrad shall deliver the terms of use of the Program and grant you access to the Program. The invoice may be provided to you along with the email confirmation or within two (2) months thereafter. This shall be a proof of delivery against the successful payment of fees.
Owing to certain exceptional circumstances, if Upgrad has granted you access to a Program pending payment, and Upgrad does not receive payments within the stipulated time periods, Upgrad may, at its own discretion, withdraw your access to the Program without giving any prior notice.
You agree that you will never divulge or share access to your User Account with any third party for any reason. You also agree that you will create, use and/or access only one User Account, and that you will not use any User Account other than your own.
In setting up your User Account, you may be prompted or required to enter additional information, including but not limited to your name and email address. Additional information may be required to confirm your identity. You understand and agree that all information provided by you is accurate, current and complete and that you will maintain and update your information to keep it accurate, current and complete. You acknowledge that if any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Platform and your enrolment into a Program, to the extent applicable.
In addition to the registration process, as part of your use of the Platform or participation in the Programs, we may obtain certain information about you and your performance in the Programs. Some of this information may be Personally Identifiable Information. We may use, maintain and store this information to provide certain services to you now and in the future, and may share such information with our Educational Partners or third parties in conjunction with such services or for the purpose of marketing. For example, as further detailed in our Privacy Policy, we may share certain materials or information about you with third parties, including your grades/scores in our classes. Irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from us or any third party for the above mentioned purposes.
Access to the Programs is restricted to attendees or students who have specifically been granted access by Upgrad.
By registering your User Account, you agree that:
you are registered for the Program only once and will not set up multiple User Accounts; and
you will abide by these Terms and any terms specific to the Program.
Additional requirements apply to Students. As a Student, in addition to the points above, you agree that you are registering with the intent to complete the assignments, if any, that are relevant and applicable to the Platform or Programs into which you have enrolled.

PAYMENT TERMS AND REFUND POLICY

Unless otherwise expressly agreed in writing by Upgrad, full payment for participation in a Program is required at the time of registration. In the case of Programs that include a trial window, such trial window shall be made available only after the full payment. During the trial window, upon a request by the student, and to the satisfaction of Upgrad, Upgrad may choose to refund the Program Fees paid, subject to deduction of such applicable charges as may be decided by Upgrad from time to time. Once the trial window is closed, there will be no refund allowed for any reason whatsoever.
It is the sole responsibility of the user enrolling into a Program to check the accuracy of, and evaluate the suitability and relevance of, the Program elected. The enrolment into a Program is non-transferable.
To make payment for any Program or to purchase any services or products offered by Upgrad through the Platform, you must have internet access and a current valid accepted payment method as indicated during sign-up (“Payment Method”). Upgrad does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case Upgrad’s third-party payment provider stores any such information, Upgrad will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and Upgrad is in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.
Failure to pay the applicable Program fee may result in withdrawal of your access to a Program. Depending on where you transact with us, the type of payment method used and where your payment was issued, your transaction with us may be subject to foreign exchange fees or exchange rates. Upgrad does not support all payment methods, currencies or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrolment/purchase.
You may cancel your enrolment at any time. Each Program has specific refund terms which shall be applicable in case of refund on account of such cancellation requests.
If you have subscribed for a free trial, the free trial period will last for the period of time specified during your sign-up. Free trials may not be combined with certain other offers. If you have subscribed to a particular paid service or product within the last six (6) months, or if your Payment Method, physical address, contact number or email address has been associated with an account for that paid service, you are not eligible to receive a free trial for that service or product. If you begin your subscription with a free trial, you may be ineligible for certain features of a product or service during your free trial period.

 Explore Diverse Study Destinations Worldwide

Dive into comprehensive insights on top universities, available scholarships, cost of living, post-study work opportunities, and beyond.

Ready to cross the border with us?

Embark on your path to success with personalized guidance and support from our experienced consultants. Contact us now to get started.